Keisie Cottages

Important Information

Terms and Conditions
Acceptance
All bookings accepted by Keisie Cottages (Company Reg No. 2004/008766/07) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.
General
Renting self-catering units from Keisie Cottages is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the self-catering unit as their only or principal home.
Reservations & Payment
Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, 50% of the total Rental Charge (Booking Fee) is required within 48 hours to confirm the reservation. The balance (if any), of the Rental Charge is to be paid three days prior to the arrival date by electronic funds transfer or by credit card. Failure to do so without prior arrangement with Keisie Cottages may result in cancellation of the Client/Guest's booking without refund of booking fees already paid. The booking fee is non-refundable. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the unit, should the booking be cancelled less than 14 days prior to the arrival date.
Clients/Guests wishing to extend their stay are required to give at least 7 days notice, subject to the unit or an alternative being available. Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge. Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above South African bank base rate and to seek payment in full for accommodation during the suspension period. All rates are per unit and are inclusive of Value Added Tax (VAT) levied at 14%.
Rental Charges
The Rental Charge includes change of bed linen and towels once a week and all utility charges. Our minimum length of stay is 2 nights, with no maximum. Where a Client/Guest requests to stay for a single night only, an additional surcharge of R25/person will be levied to cover the additional cleaning costs that will be incurred by us.
Laundry Service
Keisie Cottages will be willing to provide a laundry service from Monday to Friday to Clients/Guests that stay longer than 5 days and will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However, Keisie Cottages is not responsible for clothing that fades, shrinks, or otherwise changes as a result of normal washing. Keisie Cottages is not responsible for lost articles unless proven that we are responsible for the loss. Keisie Cottages is not responsible for garments labelled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Client’s/Guest’s garments. Please check garments before handing the garment over to the laundry service.
Keisie Cottages is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or anything else. Our Clients/Guests agree not to leave such items in their clothing or in the laundry bags. Keisie Cottages reserves the right to refuse cleaning any garment. Keisie Cottages does not guarantee removal of all stains. Keisie Cottages will reimburse Clients/Guests for lost or damaged clothing caused by the laundry service in