Frieden-Hof Self-Catering Accommodation

Important Information

Rental Charges
The Rental Charge includes change of bed linen and towels once a week and all utility charges.

Occupants
Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced unit. The Client/Guest must not assign, sublet or part with or share possession of the serviced unit or any part of it. Frieden-Hof Self Catering Accommodation reserves the right to refuse admittance to the Guest if they are in breach of this condition. Clients/Guests may, with prior approval from Frieden-Hof Self Catering Accommodation invite day visitors to their unit at the ratio of one day visitor per person staying at the unit. Such day visitors are only permitted at the property during the period 10h00 to 22h00 and are expected to abide by the general accommodation rules that apply to the Clients/Guests. In particular, the approval of day visitors will be on the express understanding that this does not result in any disturbances to our other guests.


Keys & Remotes
Keys will be provided for the self-catering units and are to be returned in line with the departure terms as above. For any keys not returned, there will be a R500 charge to cover the costs or replacing.

Smoking
Smoking is not permitted in the units but outside. Cigarette butts must be extinguished and disposed of into ashtrays and into the garbage bins provided.

Property Use & Conditions
The Client/Guest is responsible for taking all reasonable care of the self-catering unit and its contents. The unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the unit. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damages are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Frieden-Hof Self Catering Accommodation will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced unit or in the unit block or its grounds.

Complaints
If there is anything in the self-catering unit that is not to your satisfaction, we ask that you bring it to our attention immediately in order that we can attend to your complaint, We shall not accept any liability for any complaint received after the completion of the Rental Period. If there are any issues that you wish to bring to our attention in writing after your departure.