Dragon Tree Luxury Apartments

Important Information

Bookings & check-in:
• Upon your enquiry for accommodation a quote will be provided to you.
• A 30% deposit is to reserve the establishment, and full payment is required prior to occupation.
• Banking costs for international deposits will be for the guest’s account. Because we will only know what the amount is after receiving the funds, it will be added to the outstanding costs of the final payment.
• The person responsible for making the reservations and payment should ensure that anyone else in the party has read these terms and conditions and accept full responsibility and liability thereof.
• It is the guest’s responsibility to report any defect or problem to the agent at the time of taking occupancy.
• You are welcome to check in from 14:00 to 18:00 (or later, by arrangement) on the day of arrival and are required to hand in the keys by 10:00 on the day of departure.
• Parking on site is available - please arrange on arrival.
• Only paying guests are allowed on the premises – visiting guest only by arrangement
• The right of admission is reserved and strictly applied.
Cancellation:
• Cancellation longer than 30 days, 100% refundable.
• Cancellation between 29 days and 15 days, 75% refundable.
• Cancellation between 14 and 7 days, 50% refundable.
• Cancellation less than 7 days, no refund.
Breakage & damages:
• When a breakage deposit is not charged, we kindly request that you inform us of any accidental damages.
• Bath towels are supplied but not for use on the beach, guests should provide their own beach towels.
Cleaning:
• This is a self-catering facility, but for a lengthy stay we can gladly provide you with a cleaning service by prior arrangement.
• All one night only booking will be charged with a R150 additional cleaning fee
• Start-up cleaning materials and toilet paper are provided.
• The drains in Yzerfontein are either soak or Municipal pump drains, therefore, please use only toilet paper in the toilets. Bins are provided for any other items that need to be disposed of.
Safety, health, environment & security:
• This is a non-smoking facility, but you are welcome to smoke outside, providing that you use a cigarette butt dispenser.
• The Yzerfontein residential area is surrounded by nature reserves and Green Belts running through the town. We ask that guests respect the environment at all times.
• Apart from a variety of small wild animals there are also snakes such as Puffadders and Cape Cobras during the warmer season and it is therefore advisable not to wander into the fynbos unattended. At certain times of the year, such as the breeding season, ostriches could be dangerous too, rather do not approach them at any time and give them right of way.
• Due to the fact that the West Coast is an arid environment, the local communities experience water restrictions from time to time, please help us by using water responsibly.
• We should mention that even though Yzerfontein is statistically a very low crime area, caution should still be taken and the premises be locked when you are away.
• A medical practitioner is available in town but unfortunately not 24 hours per day.
• Every effort is made to service and maintain all amenities, equipment, and appliances to a fully operable and safe condition, and guests are requested to use and operate all these in a responsible manner. Kindly report any faulty conditions to the owners.
Pets:
• Unfortunately, no pets can be accommodated.
Long term rentals (additional arrangements):
• A deposit equal to the value of 1 month’s rental amount is payable to secure the proposed stay.
• The monthly rental amount agreed on is payable by the 1st day of each month. This amount will not be utilised for the notice month’s rent but rather for the repairs of any breakages incurred during the tenants stay.
• The tenant is required to inform the owner 1 month in advance of his / her intention to vacate the property.
• All the regulations specified in the current consumer act will be applicable to allow both the owner and the tenant room for a fair and comfortable rental arrangement.

Indemnity:
Whilst every reasonable precaution has been taken to ensure the safety of our guests and their possessions on the premises, the owner, its agents, and/or its employees shall not be liable for any injury, loss, theft or damage suffered by a guest/s whilst on the premises. When booking at Dragon tree the guest/s hereby indemnifies the owner of Dragon Tree and Yzerfontein Accommodation against any claims arising from any injury, loss, theft or damage suffered by them on the premises. Guests enter at own risk.
- Terms & Conditions may apply on all special offers