Casa Blanca - Ponta do Ouro

Important Information

IMPORTANT
• We have an Office on site which is manned from 7am – 4:30pm;
• There is 24 hour security guard;
• Lost room key charge of R450 will be payable to replace any lost keys;
• We can arrange servicing at an additional cost of R50 per room per day;
• There are laundry facilities, at a cost of R? per load washed and tumble dried (industrial size washer and tumble drier);
• There is no safety net on the swimming pool;
• Arrival time no earlier than 14:00 and departure no later than 10:00am.
• Please let me know if you expect an early arrival or a late departure so we can try and accommodate you.
• Linen will be changed every three days;
• Soiled linen to be brought to our staff’s attention ASAP to avoid staining;
• Maximum parking for 6 vehicles on the property, includes two undercover; and
• Mosquito repellent is not supplied and we suggest you bring some along!
• Please be advised that Casa Blanca has a Zero Tolerance Policy for drunken, aggressive and destructive behaviour. The Ponta do Ouro Police will ensure that this Policy is adhered to.

Last but not least, EDM (Eskom equivalent) can sometimes cut the electricity without notification, hence the reason for gas stoves and emergency lighting supply. Please be aware that it’s not in our control and we do our best to keep our guests comfortable during these times. There is an emergency generator, however air-conditioning cannot be run by the generator during these times

Indemnity & Fine Print
• PONTA ACCOMMODATION acts as a booking agent only for various other resorts, agents, service providers, and operators, and as such PONTA ACCOMMODATION is not liable for any loss of, or damage to, property, life or person, for any reason whatsoever.
• Further as such, PONTA ACCOMMODATION is not liable for any loss or damage suffered as a result of any airline delays, missed connections, accommodation substitutions, non performance, negligence, or omissions of any of these airlines, resorts, operators, service providers, or agents, or any additional costs suffered as a result of these events.
• PONTA ACCOMMODATION transfers monies received from it’s clients, in good faith, to the various hotels, resorts, lodges, operators, and service providers, and agents, and as such cannot be held liable in any way, should these funds in any way be misappropriated by these various airlines, hotels, resorts, lodges, operators, and service providers, and agents, or lost as a result of insolvency, closure / termination, or absconding by any of them
• All schedules, costs, tour arrangements, accommodation and conditions are subject to change, without any recourse whatsoever to the operator, at the sole discretion of the operator.
• Should the accommodation originally booked by the client not be available for any reason whatsoever, when their final booking is made, or on their arrival at the destination, then the operator reserves the option to book alternative accommodation of a similar standard, or of refunding the client any monies paid. Any costs incurred in substituting accommodation or services will be for the cost of the client. Any refunds made to the client by the operator, will be dependent on the operator receiving a refund from the resort, or agent or service provider in question. Any refunds made to the client will be the same amounts received from the resort, agent or service provider by the operator, less their 30% booking fee of the total package amount.
• Closure or unavailability includes, but is not restricted to “double booking”, repairs, maintenance, sale, water shortage, electricity outages, upgrades and refurbishment, weather damage, flight cancellations, political or civil unrest, or for whatsoever other reason.
• PONTA ACCOMMODATION recommends and books accommodation, services and tours in good faith on behalf of the client from information at its disposal, and gives no warranties as to suitability for the client’s needs, or preference’s.
• PONTA ACCOMMODATION accepts no liability as to any expenses incurred by the client as a result of the clients substituting any accommodation and / or land arrangements, for any reason whatsoever.
• It is the sole responsibility of the client to ensure he / she has the necessary passports, visas, travel and medical documentation required, and suitably validated, to travel to all countries they intend visiting.
• Booking on this tour/accommodation shall constitute acceptance of these conditions. Errors and omissions are excluded.

DISCLAIMER
The individual booking the property and those accompanying this person/s will hereafter be referred to as the ‘client’. The owner/s of the property will hereafter be referred to as ‘property owner’. The Booking Agent acts as a letting agent on behalf of the home owner. The client shall not have
any claim against the rental property owner, Booking Agent and their employees or agents and Booking Agent is indemnified against any claim by any other person or entity, for loss, damage, bodily injury or death occurring during or in connection with our client’s rental of the property
arising from any act or omission or their gross negligence. The client and all visitors residing at or visiting the rental property do so at their own risk.
No warranty or guarantee with respect to the rental property or its services and facilities is given by or on behalf of Booking Agent. Any issue or occurrence of a client being dissatisfied with the facilities or services of a rental property may send a formal complaint to Booking Agent which
will be forwarded to the property owner, should the issue not be resolved thereafter the client will be put in direct contact with the homeowner to resolve the issue. The client and visitors do not rely on any representation, undertaking guarantee or statement other than as set out in the Terms and Conditions. The property owner, Booking Agent and its employees shall not be responsible or liable, nor issue any refunds, for occurrences resulting in loss of occupancy or personal injury, property loss or damage caused by faults in the electrical or plumbing installations, the breakdown of
domestic appliances, invasion of pets, weather conditions, flooding, electricity and water supply disruption and any other circumstances beyond their reasonable control. The property owner and Booking Agent reserve the right to decline accommodation or cancel the balance of the booked accommodation, to any visitor for conduct which in Booking Agent and the property owner’s sole discretion is inappropriate to the property, or to the comfort of any other visitors. No refund will be payable under such circumstances. In the unlikely event that the property owner or Booking Agent are unable to honour a booking for reasons not attributable to the client, a full refund of all money paid will be made. The property owner and Booking Agent will not be held liable for any further compensation other than the accommodation booked with Booking Agent. Whilst representation, whether oral, written, verbal or visual are made in good faith, they are only intended to give general guidance as to the character of the accommodation. Booking Agent represents and expresses what is conveyed by the property owner, thus Booking Agent cannot be held liable for any discrepancy upon arrival. If your group exceeds the number of guests stated on your booking invoice, the staff at the property will not allow the extra number of people into the property. The rented property may contain an unsupervised open pool which may be used at the sole risk
of the guest and visitors. Children must be under adult supervision at all times.
There may be braai areas and/or indoor fireplaces that may be used at the sole risk of the client and visitors. Any damages that may result from fires will be repaired at the expense of the client. December/January is peak season and bookings over this period are made back to back and no
shortening of stays will be permitted. All payments for December/January will be due end of November, irrespective of the arrival date.

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Please do not hesitate to contact us should you have any further inquiries.

Have a fun-filled visit to Ponta!
PONTA ACCOMMODATION TEAM

“Ponta Accommodation acts solely as a booking agent & in no way holds any warrantee or guarantee for your accommodation & activities bookings. We undertake to supply you with quality service whilst planning for you holiday. We accept no liability in any way for cancellation of accommodation - & activities bookings, power failures, poor weather, lack or non-existence of any third party service & your choice of accommodation. We will not be held responsible for any injury or loss that may occur.”